How long does shipping take?

Shipping times vary by product and supplier. Each product ships directly from its maker, so timelines differ across the catalog. Most orders arrive within 5-10 business days. Some specialty or small-batch products may take a little longer. You'll receive a tracking number once your order ships.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the products in your order. Because products ship from different suppliers, orders with multiple items from different makers may ship separately and incur separate shipping costs.

Will my order ship in one package?

Not always. Products are shipped directly from their makers, so if your order includes items from multiple suppliers, they'll arrive in separate packages on potentially different timelines. You'll receive a tracking number for each shipment.

Do you ship internationally?

Currently we ship within the United States only.

Can I track my order?

Yes. You'll receive a shipping confirmation email with a tracking number once your order leaves the supplier. If you haven't received tracking information within 5 business days of your order, feel free to reach out via our contact page.

What is your return policy?

All sales are final on food products. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we'll make it right. Use our contact page and include a photo of the issue if possible.

Can I cancel or change my order?

Orders are sent to suppliers quickly after purchase. If you need to cancel or make a change, contact us immediately via our contact page. We'll do our best to help but cannot guarantee changes once an order has been processed.

Where do your products come from?

Every product on Parched Home is made by an independent maker. We curate from small producers whose work is already well-reviewed and consistently praised by real customers. Products ship directly from their makers to you.

How do you choose what to carry?

Before anything gets added to the store, it already has to have a strong track record with real customers. We read reviews across the web, look for consistent praise from people who came back to buy again, and only add products we'd genuinely recommend to someone we care about. The full story is on our About page.

I have a question about a specific product. Who should I contact?

For questions about ingredients, allergens, or how to use a specific product, reach out via our contact page. We're familiar with everything we carry and happy to help.

Do you have allergen information for your products?

Yes. Each product description lists known allergens in the ingredients section. Products containing gluten, dairy, or tree nuts are specifically called out. If you have a severe allergy and need more detail than what's listed, contact us before ordering and we'll get you the information directly from the supplier.

How do I get the 8% discount?

Sign up for our email list using the form at the bottom of any page. Your discount code will be sent to you automatically. We send emails occasionally about new arrivals and seasonal products, never spam.

Do you have a loyalty program or subscription options?

Not at the moment. Some individual suppliers offer their own subscription options which may appear on product pages, but Parched Home doesn't currently have a store-wide loyalty or subscription program.